Workplace Violence Prevention (Responder)
Principles of Communication
Length: 22 min Course Code: UCLOLWPVRESPONDERCOMMUNICATION Copyright: 2026
Foundational communication principles in healthcare settings, emphasizing clarity, empathy, and safety. Learners explore how effective communication impacts patient outcomes, team collaboration, and workplace safety. The course covers communication types, common barriers, and practical strategies to support clear, respectful interactions with patients, families, and healthcare teams. Interactive scenarios and knowledge checks reinforce real-world application of skills. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
Trauma-Informed Care
Length: 28 min Course Code: UCLOLWPVRESPONDERTRAUMA Copyright: 2026
Introduction to Trauma-Informed Care (TIC) and its role in healthcare settings. Learners explore the impact of trauma on health, behavior, and the brain, and apply key principles such as safety, trust, and collaboration. Through scenarios, learners practice strategies to reduce re-traumatization, support patients effectively, and sustain trauma-informed approaches in their work. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
De-Escalation
Length: 29 min Course Code: UCLOLWPVRESPONDERDEESCALATION Copyright: 2026
Practical strategies for recognizing, preventing, and responding to escalating behavior in healthcare settings. Learners will review core de-escalation principles, including maintaining personal space, using non-threatening body language, staying calm and professional, establishing verbal contact, practicing active listening, setting clear limits, and seeking assistance when needed. The course also introduces the Behavior Escalation Cycle and provides scenario-based practice applying de-escalation techniques with patients, visitors, coworkers, or others displaying agitated, disruptive, or potentially violent behavior. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
Customer Service
Length: 25 min Course Code: UCLOLWPVRESPONDERCUSTOMER Copyright: 2026
Key customer service principles in healthcare, including communication, empathy, and teamwork, and their impact on the patient experience. Learners also explore strategies to address dissatisfaction and respond to complaints professionally while maintaining safety and respect. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
General & Personal Safety
Length: 26 min Course Code: UCLOLWPVRESPONDERSAFETY Copyright: 2026
Practical guidance for maintaining general and personal safety in healthcare settings. Learners will explore how situational awareness supports staff safety, including levels of awareness, personal awareness, collaborative awareness, environmental awareness, and universal precautions for violence. The course also reviews practical techniques and strategies for identifying risk, preparing for escalating situations, using team-based support, maintaining safer positioning, and responding appropriately to threats or acts of workplace violence. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
Aggression & Violence Predicting Factors
Length: 17 min Course Code: UCLOLWPVRESPONDERAGGRESSION Copyright: 2026
Recognize and assess risk for workplace violence by identifying key warning signs, vulnerabilities, and behavioral indicators. Learners explore the difference between affective and predatory violence, the pathway to violence, and common assessment tools used to support early intervention and reporting. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
Principles of Safe Restraint Use
Length: 34 min Course Code: UCLOLWPVRESPONDERRESTRAINT Copyright: 2026
Awareness-level guidance on the principles of safe physical holding and restraint within the University of California Health System. Learners will review key terminology, including restraint, holding, and seclusion; distinguish between medical and behavioral restraint; and examine legal and ethical considerations related to restraint use. The course emphasizes restraint as a last-resort intervention, prioritizing prevention, de-escalation, least restrictive alternatives, team coordination, safety, humane practices, ongoing re-evaluation, and post-event debriefing. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).
Post-Incident Responsibilities
Length: 27 min Course Code: UCLOLWPVRESPONDERPOSTINCIDENT Copyright: 2026
Essential steps to take after a workplace violence incident, including ensuring safety, conducting staff and patient debriefs, completing required documentation, supporting investigations, and promoting staff well-being. Learners will gain clarity on their roles and responsibilities to support recovery, accountability, and continuous improvement. This training is for employees assigned to respond to alarms or other notifications of violent incidents or whose assignments involve confronting or controlling persons exhibiting aggressive or violent behavior. This course meets Cal/OSHA regulations (Reference: 8 CCR 3342).